:root{--bg: #f7f8fb;--surface: #ffffff;--surface-raised: #ffffff;--border: #e5e8ef;--border-strong: #d3d8e2;--text-primary: #0f172a;--text-secondary: #56617a;--text-muted: #8b94a8;--primary: #2563eb;--primary-hover: #1d4ed8;--primary-soft: #eff4ff;--secondary: #7c3aed;--secondary-soft: #f4f0fe;--accent-teal: #0891b2;--accent-teal-soft: #e5f7fb;--accent-amber: #d97706;--accent-amber-soft: #fef3e2;--accent-rose: #db2777;--accent-rose-soft: #fce9f3;--accent: var(--primary);--accent-hover: var(--primary-hover);--accent-soft: var(--primary-soft);--status-new-bg: #eef0f4;--status-new-text: #4b5566;--status-progress-bg: #fef3e2;--status-progress-text: #b45309;--status-paid-bg: #e7f8f0;--status-paid-text: #047857;--status-escalated-bg: #fdecec;--status-escalated-text: #dc2626;--status-closed-bg: #eceef1;--status-closed-text: #5b6472;--font-ui: "Inter", -apple-system, BlinkMacSystemFont, sans-serif;--font-mono: "IBM Plex Mono", ui-monospace, monospace;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 20px;--radius: var(--radius-sm);--shadow-sm: 0 1px 2px rgba(15, 23, 42, .06), 0 1px 1px rgba(15, 23, 42, .04);--shadow-md: 0 4px 16px rgba(15, 23, 42, .08), 0 1px 2px rgba(15, 23, 42, .04);--shadow-lg: 0 16px 40px rgba(15, 23, 42, .14);--transition-fast: .15s cubic-bezier(.4, 0, .2, 1);--transition-base: .22s cubic-bezier(.4, 0, .2, 1);--sidebar-width: 232px}:root[data-theme=dark]{--bg: #07080b;--surface: #0e1016;--surface-raised: #12141c;--border: #1f232f;--border-strong: #2c3142;--text-primary: #f2f4fa;--text-secondary: #9aa3ba;--text-muted: #656f8a;--primary: #22d3ee;--primary-hover: #45e0f5;--primary-soft: #0f2a30;--secondary: #7c5cff;--secondary-soft: #201a3d;--glow-emerald: #00ffb3;--accent-teal: #22b8d4;--accent-teal-soft: #0f2b33;--accent-amber: #f0a640;--accent-amber-soft: #332510;--accent-rose: #ec5a9e;--accent-rose-soft: #33182a;--glass-bg: rgba(255, 255, 255, .04);--glass-border: rgba(255, 255, 255, .08);--shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);--shadow-md: 0 4px 20px rgba(0, 0, 0, .4);--shadow-lg: 0 20px 48px rgba(0, 0, 0, .5)}:root[data-theme=glass]{--bg: radial-gradient(circle at 15% 10%, #43306e 0%, #241a3f 40%, #120c22 80%);--surface: rgba(255, 255, 255, .055);--surface-raised: rgba(255, 255, 255, .075);--border: rgba(255, 255, 255, .14);--border-strong: rgba(255, 255, 255, .26);--text-primary: #f6f4fc;--text-secondary: #c7bfe3;--text-muted: #9a90bd;--primary: #a78bfa;--primary-hover: #c4b5fd;--primary-soft: rgba(167, 139, 250, .2);--secondary: #f472b6;--secondary-soft: rgba(244, 114, 182, .18);--accent-teal: #6ee7dd;--accent-teal-soft: rgba(110, 231, 221, .18);--accent-amber: #fbbf6b;--accent-amber-soft: rgba(251, 191, 107, .18);--accent-rose: #f9a8d4;--accent-rose-soft: rgba(249, 168, 212, .18);--shadow-sm: 0 1px 2px rgba(0, 0, 0, .3);--shadow-md: 0 8px 32px rgba(0, 0, 0, .38);--shadow-lg: 0 28px 64px rgba(0, 0, 0, .55)}:root[data-theme=glass] body{background-attachment:fixed}:root[data-theme=glass] .card,:root[data-theme=glass] .sidebar,:root[data-theme=glass] .login-card,:root[data-theme=glass] .search-results{background:var(--surface-raised);backdrop-filter:blur(22px) saturate(160%);-webkit-backdrop-filter:blur(22px) saturate(160%);border:1px solid var(--border)}:root[data-theme=glass] .page-header{background:#18112866;backdrop-filter:blur(18px) saturate(150%);-webkit-backdrop-filter:blur(18px) saturate(150%)}:root[data-theme=glass] .table th{background:#ffffff09}:root[data-theme=glass] .input,:root[data-theme=glass] .select{background:#ffffff0d}:root[data-theme=glass] .btn{background:#ffffff0f}:root[data-theme=glass] .btn-primary{background:linear-gradient(135deg,var(--primary),var(--secondary));border-color:transparent}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:var(--font-ui);background:var(--bg);color:var(--text-primary);font-size:14px;line-height:1.55;-webkit-font-smoothing:antialiased;letter-spacing:-.005em}button,input,select,textarea{font-family:inherit;font-size:inherit}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}.app-shell{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-width);background:var(--surface);border-right:1px solid var(--border);padding:22px 14px;display:flex;flex-direction:column;gap:2px}.sidebar-brand{font-weight:800;font-size:15.5px;letter-spacing:-.02em;margin-bottom:26px;padding:0 10px}.sidebar-brand .mono{display:block;font-family:var(--font-mono);font-size:10.5px;font-weight:600;color:var(--text-muted);letter-spacing:.06em;margin-top:3px}.nav-link{display:block;position:relative;padding:9px 12px;border-radius:var(--radius-md);color:var(--text-secondary);text-decoration:none;font-weight:500;font-size:13.5px;transition:background var(--transition-fast),color var(--transition-fast)}.nav-link:hover{background:var(--bg);color:var(--text-primary);text-decoration:none}.nav-link.active{background:var(--accent-soft);color:var(--accent);font-weight:600}.sidebar-footer{margin-top:auto;padding:8px;font-size:12px;color:var(--text-muted)}.main{flex:1;min-width:0;padding:30px 40px}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;gap:16px;flex-wrap:wrap;position:sticky;top:0;z-index:20;background:color-mix(in srgb,var(--bg) 88%,transparent);backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);padding:14px 0 12px;margin-top:-14px}.page-title{font-size:21px;font-weight:800;letter-spacing:-.02em}.page-subtitle{color:var(--text-secondary);font-size:13px;margin-top:2px}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 15px;border-radius:var(--radius-md);border:1px solid var(--border-strong);background:var(--surface);color:var(--text-primary);font-weight:500;font-size:13px;cursor:pointer;transition:border-color var(--transition-fast),background var(--transition-fast),box-shadow var(--transition-fast),transform var(--transition-fast)}.btn:hover{border-color:var(--text-muted);box-shadow:var(--shadow-sm)}.btn:active{transform:translateY(1px)}.btn-primary{background:var(--primary);border-color:var(--primary);color:#fff;box-shadow:var(--shadow-sm)}.btn-primary:hover{background:var(--primary-hover);border-color:var(--primary-hover);box-shadow:var(--shadow-md)}.btn-danger{color:var(--status-escalated-text);border-color:var(--status-escalated-text);background:transparent}.btn-danger:hover{background:var(--status-escalated-bg)}.btn:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.card{background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden;box-shadow:var(--shadow-sm);transition:box-shadow var(--transition-base)}.toolbar{display:flex;gap:10px;align-items:center;padding:13px 18px;border-bottom:1px solid var(--border);flex-wrap:wrap}.input,.select{padding:8px 11px;border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--surface);color:var(--text-primary);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.input:focus,.select:focus,.btn:focus-visible{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px var(--accent-soft)}.table{width:100%;border-collapse:collapse}.table th{text-align:left;font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);font-weight:700;padding:11px 18px;border-bottom:1px solid var(--border);background:color-mix(in srgb,var(--bg) 55%,var(--surface-raised));position:sticky;top:0;z-index:1}.table td{padding:13px 18px;border-bottom:1px solid var(--border);font-size:13.5px}.table tbody tr:last-child td{border-bottom:none}.table tbody tr{cursor:pointer;transition:background var(--transition-fast)}.table tbody tr:hover{background:var(--bg)}.mono{font-family:var(--font-mono);font-variant-numeric:tabular-nums}.account-no{font-family:var(--font-mono);font-size:12.5px;color:var(--text-secondary)}.status-badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:999px;font-size:11.5px;font-weight:600;white-space:nowrap}.status-row{border-left:3px solid transparent}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;padding:20px}.form-field{display:flex;flex-direction:column;gap:6px}.form-field label{font-size:12px;font-weight:600;color:var(--text-secondary)}.form-field.full{grid-column:1 / -1}.form-error{color:var(--status-escalated-text);font-size:11.5px}.form-actions{display:flex;gap:10px;padding:16px 20px;border-top:1px solid var(--border)}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;align-items:start}.detail-field{padding:13px 18px;border-bottom:1px solid var(--border)}.detail-field .label{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);margin-bottom:4px;font-weight:600}.log-entry{padding:13px 18px;border-bottom:1px solid var(--border);transition:background var(--transition-fast)}.log-entry:last-child{border-bottom:none}.log-entry.note{background:#fffdf5}:root[data-theme=dark] .log-entry.note{background:#201d10}.log-meta{display:flex;justify-content:space-between;font-size:11.5px;color:var(--text-muted);margin-bottom:4px}.diff-line{font-family:var(--font-mono);font-size:12px;color:var(--accent);margin-bottom:3px}.empty-state{padding:56px 20px;text-align:center;color:var(--text-secondary);display:flex;flex-direction:column;align-items:center;gap:10px}.empty-state:before{content:"";width:44px;height:44px;border-radius:50%;background:var(--accent-soft);background-image:radial-gradient(circle,var(--accent-soft) 40%,transparent 41%)}.login-screen{height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg)}.login-card{background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--radius-xl);padding:44px;width:380px;text-align:center;box-shadow:var(--shadow-lg)}.login-card .mono{color:var(--text-muted);font-size:11px;margin-top:4px}.error-banner{background:var(--status-escalated-bg);color:var(--status-escalated-text);padding:11px 16px;border-radius:var(--radius-md);font-size:13px;margin-bottom:16px}.warn-banner{background:var(--status-progress-bg);color:var(--status-progress-text);padding:11px 16px;border-radius:var(--radius-md);font-size:13px;margin-bottom:16px}.chip{display:inline-flex;align-items:center;gap:4px;padding:4px 11px;border-radius:999px;background:var(--accent-soft);color:var(--accent);font-size:11.5px;cursor:pointer;border:1px solid transparent;transition:background var(--transition-fast),transform var(--transition-fast)}.chip:hover{transform:translateY(-1px)}.chip.active{background:var(--accent);color:#fff}.avatar{display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:50%;font-size:10.5px;font-weight:700;color:#fff;flex-shrink:0}.avatar-group{display:flex;align-items:center}.avatar-group .avatar{margin-left:-6px;border:2px solid var(--surface-raised)}.avatar-group .avatar:first-child{margin-left:0}.glass{background:color-mix(in srgb,var(--surface) 80%,transparent);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px)}.global-search{position:relative;flex:1;max-width:420px;transition:max-width var(--transition-base)}.global-search:focus-within{max-width:520px}.global-search-bar{display:flex;align-items:center;gap:8px;background:var(--surface);border:1px solid var(--border-strong);border-radius:999px;padding:8px 14px;box-shadow:var(--shadow-sm);transition:border-color var(--transition-base),box-shadow var(--transition-base),transform var(--transition-base)}.global-search-bar:focus-within{border-color:var(--accent);box-shadow:0 0 0 4px var(--accent-soft),var(--shadow-md);transform:translateY(-1px)}.global-search-icon{font-size:13px;opacity:.55;flex-shrink:0;transition:opacity var(--transition-fast)}.global-search-bar:focus-within .global-search-icon{opacity:.9}.global-search-input{flex:1;border:none;outline:none;background:transparent;color:var(--text-primary);font-size:13.5px;font-family:inherit}.global-search-input::placeholder{color:var(--text-muted)}.search-results{position:absolute;top:38px;left:0;right:0;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);max-height:320px;overflow-y:auto;z-index:50;box-shadow:0 6px 20px #00000014}.search-results .group-label{padding:6px 12px;font-size:10.5px;text-transform:uppercase;color:var(--text-muted);background:var(--bg)}.search-results .result{padding:8px 12px;cursor:pointer;font-size:13px;border-bottom:1px solid var(--border)}.search-results .result:hover{background:var(--bg)}.sync-toast{position:fixed;bottom:20px;right:20px;padding:10px 16px;border-radius:var(--radius);color:#fff;font-size:13px;z-index:999;display:flex;align-items:center;gap:10px}.sync-toast.saving{background:var(--text-secondary)}.sync-toast.saved{background:var(--status-paid-text)}.sync-toast.error{background:var(--status-escalated-text)}.sync-toast.queue{bottom:64px;background:var(--status-progress-text)}.sync-toast button{background:#fff3;border:none;color:#fff;padding:3px 8px;border-radius:4px;cursor:pointer;font-size:12px}.tab-bar{position:fixed;left:0;right:0;bottom:0;z-index:500;display:flex;gap:2px;overflow-x:auto;padding:6px 10px 0;background:var(--surface-raised);border-top:1px solid var(--border);box-shadow:0 -2px 8px #0f172a0f}.tab-bar-item{display:flex;align-items:center;gap:8px;padding:8px 10px 7px 12px;border-radius:8px 8px 0 0;cursor:pointer;font-size:12.5px;white-space:nowrap;color:var(--text-secondary);background:var(--bg);border:1px solid var(--border);border-bottom:none;max-width:200px}.tab-bar-item.active{color:var(--text-primary);background:var(--surface-raised);font-weight:600}.tab-bar-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tab-bar-close{display:flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:4px;font-size:10px;color:var(--text-muted)}.tab-bar-close:hover{background:var(--border);color:var(--text-primary)}body.has-open-tabs .main{padding-bottom:52px}.bar-row{display:flex;align-items:center;gap:8px;margin:3px 0}.bar-label{width:120px;font-size:12px;color:var(--text-secondary)}.bar-fill{height:14px;background:var(--accent);border-radius:3px}.metric-card{min-width:150px;padding:14px 16px}.metric-value{font-size:22px;font-weight:700}.metric-label{font-size:11.5px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.03em}.kanban-board{display:flex;gap:14px;overflow-x:auto;padding-bottom:8px}.kanban-column{min-width:240px;background:var(--bg);border-radius:10px;padding:10px;flex-shrink:0}.kanban-column-title{font-size:12px;font-weight:700;text-transform:uppercase;color:var(--text-secondary);margin-bottom:8px;padding:0 4px}.kanban-card{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:10px;margin-bottom:8px;cursor:grab;font-size:12.5px}.kanban-card:active{cursor:grabbing}.kanban-card .name{font-weight:600;margin-bottom:2px}.kanban-dropzone-active{outline:2px dashed var(--accent)}.bulk-bar{display:flex;align-items:center;gap:10px;padding:10px 16px;background:var(--accent-soft);border-bottom:1px solid var(--border)}:root[data-theme=dark] .kanban-column{background:#1b1f2b}:root[data-theme=dark] .warn-banner{background:#2e2410;color:#f0c674}:root[data-theme=dark] .error-banner{background:#2e1616;color:#f08a8a}:root[data-theme=dark] .duplicate-warning{background:#2e2410;color:#f0c674;border-color:#4a3a18}:root[data-theme=glass] .kanban-column{background:#ffffff0a;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}:root[data-theme=glass] .warn-banner{background:#fbbf6b24;color:#fbbf6b}:root[data-theme=glass] .error-banner{background:#f9717124;color:#fca5a5}:root[data-theme=glass] .duplicate-warning{background:#fbbf6b24;color:#fbbf6b;border-color:#fbbf6b4d}:root[data-theme=glass] .log-entry.note{background:#fbbf6b14}:root[data-theme=glass] .log-entry.handoff{background:#6ebee71a}.theme-toggle{width:100%;margin-top:8px}.aging-badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:999px;font-size:10.5px;font-weight:600;background:var(--status-closed-bg);color:var(--status-closed-text)}.aging-badge.expired{background:var(--status-escalated-bg);color:var(--status-escalated-text)}.escalation-flag{color:var(--status-escalated-text);font-size:11.5px;font-weight:600}.snooze-badge{background:#e4e9f2;color:var(--text-secondary);font-size:10.5px;padding:2px 8px;border-radius:999px}.log-entry.pinned{border-left:3px solid var(--accent);background:var(--accent-soft)}.pin-btn{background:none;border:none;cursor:pointer;font-size:13px;color:var(--text-muted)}.pin-btn.active{color:var(--accent)}.attachment-thumb{max-width:220px;max-height:220px;border-radius:6px;margin-top:6px;display:block;border:1px solid var(--border)}.disposition-badge{background:#eef0f4;color:var(--text-secondary);font-size:10.5px;padding:2px 8px;border-radius:4px}.log-entry.handoff{background:#eaf3ff;border-left:3px solid #2b579a}:root[data-theme=dark] .log-entry.handoff{background:#16233a}.leaderboard-row{display:flex;align-items:center;gap:10px;padding:8px 12px;border-bottom:1px solid var(--border)}.leaderboard-rank{width:22px;font-weight:700;color:var(--text-muted)}.leaderboard-name{flex:1}.leaderboard-value{font-family:var(--font-mono);font-weight:600}.dropzone{border:2px dashed var(--border-strong);border-radius:10px;padding:40px;text-align:center;color:var(--text-secondary);cursor:pointer}.dropzone:hover{border-color:var(--accent)}.import-row-error{color:var(--status-escalated-text);font-size:12px}@media (max-width: 860px){.app-shell{flex-direction:column}.sidebar{width:100%;flex-direction:row;flex-wrap:wrap;align-items:center;padding:10px 12px;gap:8px}.sidebar-brand{margin-bottom:0;margin-right:auto}.sidebar-brand .mono{display:none}.nav-link{padding:6px 8px;font-size:12.5px}.sidebar-footer{margin-top:0;margin-left:auto;display:flex;align-items:center;gap:8px;width:auto}.sidebar-footer>div{display:none}.theme-toggle{width:auto;margin-top:0}.main{padding:16px}.detail-grid,.form-grid{grid-template-columns:1fr}.table{font-size:12px}.table th,.table td{padding:8px 6px}.global-search{max-width:none}.kanban-board{gap:8px}.kanban-column{min-width:200px}}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a0c148c;backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:200;animation:modal-fade-in .15s ease-out}.modal-panel{background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);max-width:520px;width:92%;max-height:80vh;overflow-y:auto;padding:22px;animation:modal-pop-in .18s cubic-bezier(.16,1,.3,1)}@keyframes modal-fade-in{0%{opacity:0}to{opacity:1}}@keyframes modal-pop-in{0%{opacity:0;transform:scale(.96) translateY(6px)}to{opacity:1;transform:scale(1) translateY(0)}}.hover-glass-tip{position:absolute;left:50%;bottom:calc(100% + 8px);transform:translate(-50%) translateY(4px);min-width:220px;max-width:320px;padding:10px 13px;border-radius:var(--radius-md);background:color-mix(in srgb,var(--surface-raised) 82%,transparent);backdrop-filter:blur(14px) saturate(160%);-webkit-backdrop-filter:blur(14px) saturate(160%);border:1px solid var(--border);box-shadow:var(--shadow-md);font-size:12px;color:var(--text-secondary);z-index:40;opacity:0;pointer-events:none;transition:opacity .15s ease,transform .15s ease}.hover-glass-tip strong{color:var(--text-primary)}.log-entry-hoverable{position:relative}.log-entry-hoverable:hover .hover-glass-tip{opacity:1;transform:translate(-50%) translateY(0)}.balance-highlight{border-radius:var(--radius-lg);padding:20px 22px;margin-bottom:16px;background:linear-gradient(135deg,var(--accent-soft),var(--secondary-soft));border:1px solid var(--border);position:relative;overflow:hidden}@keyframes header-gradient-shift{0%,to{background-position:0% 50%}50%{background-position:100% 50%}}@keyframes soft-pulse{0%,to{opacity:.35;transform:scale(1)}50%{opacity:.6;transform:scale(1.08)}}@keyframes fade-in-up{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.profile-header{position:relative;overflow:hidden;background:linear-gradient(120deg,var(--surface-raised),var(--accent-soft),var(--secondary-soft),var(--surface-raised));background-size:300% 300%;animation:header-gradient-shift 12s ease infinite,fade-in-up .32s ease-out}.profile-header-glow{position:absolute;width:180px;height:180px;border-radius:50%;background:radial-gradient(circle,var(--primary) 0%,transparent 70%);right:-40px;top:-60px;filter:blur(30px);animation:soft-pulse 5s ease-in-out infinite;pointer-events:none}